Returns & Refunds

Effective Date: May 19, 2026

At Precision Shipping Containers, we are committed to providing reliable industrial-grade shipping containers and related equipment with clear expectations regarding freight delivery, condition grading, and operational use.

Because shipping containers and related equipment involve specialized freight logistics and high-value transactions, returns and refunds are subject to the terms outlined below.

By purchasing from Precision Shipping Containers, you agree to this Refund & Return Policy.

Return Eligibility

Due to the size, weight, and transportation requirements of shipping containers and related equipment, returns are limited and conditional.

A return request may be considered only if:

  • The request is submitted within 7 calendar days of delivery

  • The product remains unused and unmodified

  • The unit remains in its original delivered condition

  • The product has not been relocated, installed, altered, or commissioned

Returns requested outside this timeframe are generally not eligible.

Non-Returnable Products

The following items are non-returnable unless they arrive damaged or materially defective:

  • Customized or modified containers

  • Refrigerated containers after commissioning or electrical connection

  • As-Is or Project Grade containers

  • Tilt-bed trailers, chassis, and handling equipment after delivery

  • Installed or used accessories

  • Special-order or custom-built products

These restrictions exist due to safety, freight handling, certification, and resale limitations.

Return Authorization Process

All returns require prior written approval from Precision Shipping Containers.

To Request A Return

Customers must:

  1. Contact our support team within the eligible return period

  2. Provide the order number and delivery details

  3. Submit photographs showing the product condition

  4. Wait for written return authorization and instructions

Unauthorized returns will not be accepted.

Return Shipping & Freight Costs

Customers are responsible for:

  • All return freight charges

  • Transportation coordination

  • Approved freight handling arrangements

Original shipping and delivery charges are non-refundable once freight has been dispatched.

Because shipping containers require specialized freight transportation, return freight costs may be substantial.

Restocking & Inspection Fees

Approved returns may be subject to:

  • Restocking fees of up to 15%

  • Inspection charges

  • Handling and administrative fees where applicable

If returned items show:

  • Damage

  • Excessive wear

  • Missing components

  • Unauthorized modifications

additional deductions may apply or the return may be denied.

Refund Processing

Once an approved return is received and inspected:

  • Refunds are generally processed within 5–10 business days

  • Refunds are issued using the original payment method where possible

  • Applicable deductions are itemized clearly

Refund eligibility is confirmed only after inspection is completed. (Precision Shipping Containers)

Shipping Damage Claims

Inspection At Delivery

Customers must inspect products before signing the freight delivery receipt.

If visible damage exists:

  • Note the damage clearly on the carrier paperwork

  • Take photographs immediately

  • Refuse delivery if damage affects usability

  • Notify us the same day

Failure to note visible freight damage at delivery may limit available claim options due to carrier policies.

Concealed Damage

If hidden damage is discovered after delivery:

  • Notify us within 48 hours

  • Provide photographs and a written description

  • Do not modify, relocate, or use the product before reporting the issue

Carrier claim limitations may apply to delayed reports.

Defective Products

If a product is believed to be defective:

  • Notify us within 7 days of delivery

  • Provide supporting photographs or documentation

  • Avoid unauthorized repairs or modifications

We will review the issue and determine whether repair, replacement, manufacturer coordination, or refund options apply.

Order Cancellations

Before Freight Dispatch

Orders canceled before freight scheduling or dispatch may qualify for a refund minus:

  • Payment processing fees

  • Administrative costs

  • Custom preparation expenses where applicable

After Freight Dispatch

Orders canceled after freight dispatch or carrier scheduling are generally non-refundable and may incur carrier-related charges.

Freight Delivery Clarification

Shipping containers and industrial equipment are not standard parcel shipments.

Customers should understand:

  • Freight deliveries require scheduling and site access preparation

  • Missed delivery appointments may result in additional fees

  • Failed deliveries caused by access restrictions or customer unavailability may incur re-delivery or storage charges

Warranty-Related Issues

Warranty matters are handled separately under our Warranty Policy.

Warranty coverage may vary depending on:

  • Product condition

  • Manufacturer terms

  • Equipment category

  • Usage conditions

Customer Responsibilities

Customers are responsible for:

  • Inspecting products at delivery

  • Providing accurate delivery information

  • Coordinating appropriate site access and unloading

  • Reviewing all product specifications before purchase

Policy Updates

Precision Shipping Containers reserves the right to update this policy periodically to reflect operational, legal, or freight-related changes.

Updated versions will be posted with a revised effective date.

Contact Information

Precision Shipping Containers

📍 5203 Warner Rd
Garfield Heights, OH 44125
United States

📞 (216) 256-9983
📧 info@precisionshippingcontainers.com

Final Clarification

This Refund & Return Policy exists to provide transparency, fairness, and realistic expectations regarding freight-delivered industrial equipment purchases.